Brooklyn, Staten Island, Queens Trusted Appliance Repair Service - Call Us Today 718-368-1512


Dial Appliance Repair Service - Trusted Appliance Repair Since 1992

Frequently Asked Questions

What areas do you service for Appliance Repair?

Dial Appliance Service is proud to be the trusted Appliance Repair company in Brooklyn, NY. We serve the New York City area including Brooklyn, Queens, Staten Island and more. Call Us Today for more info on Appliance Repair Services!

Are your technicians full time employees with background checks or contractors?

All of the technicians we work with are fully licensed and insured. They have also gone through extensive background checks.

Is my appliance worth repairing?

In most cases it is going to be much more economical and eco-friendly to repair your appliance than it would be to replace it. Most issues with appliances can be fixed fairly inexpensively compared to what it would cost to replace the entire unit. Once repaired you can often get many more years of life out of the appliance, which makes it well worth the investment.

Repairing your appliance also helps to minimize the amount of non-biodegradable waste that goes into the landfills. As long as you are happy with the overall performance of your appliance while it is working properly, then repairing it is almost always going to be the right choice.

How much will it cost to recharge my refrigerator with Freon in NYC?

A refrigerator should never run out of Freon because it works in a closed system. If your refrigerator is low, it means you actually have a leak somewhere in the system, so adding more isn’t a solution. Instead, we will come out to identify where the leak is located and get it fixed before adding any more coolant. The exact price will depend on what type of refrigerator you have, and where the leak is located. Contact us for a free estimate.

My Washer or Dryer shakes a lot. The shaking is cause for concern regarding damage to the floor or walls. How can I fix this?

There are quite a few different things that can cause your washer or dryer to shake. Most commonly it is simply that you are putting too many clothes in a single load. If you find that the appliances shake even with small loads, we recommend using Kellet ShakeAway pads.

My washer has an unpleasant odor. What can I do?

If you have a high efficiency washer it is likely because of a build-up of detergent and dirt above the waterline. This is a common issue because this type of washer doesn’t use nearly as much water as the older models. The best way to eliminate this odor is to use an Affresh Washer Cleaning Tablet, which were designed to address this issue.

My oven door spring broke. How urgent is it to fix?

While it may seem like a minor issue, you don’t want to ignore it. If your oven door doesn’t close properly the oven will likely run much longer than it otherwise would. This can present dangers since the exhaust from an oven does not vent to a chimney. Having the gas cycle on and off is made possible because the oven heats to the desired temperature and then stops. This doesn’t happen if the door is cracked open.

Do I really have to clean the condenser on my refrigerator?

Yes. Refrigerator manufacturers typically recommend this be done at least once per year. Cleaning your condenser will help the unit to run more efficiently and can extend the life of the appliance quite significantly. Dial Appliance Services offers a regularly scheduled service program that includes condenser cleaning.

My clothes are taking way too long to dry, why is this?

This is commonly caused by a partially clogged dryer vent. The lint can restrict airflow, which prevents drying. This can also cause a fire hazard. Having your dryer vent professionally cleaned once per year is an excellent way to prevent these issues.

My oven door won’t open after running the self-cleaning feature. What is wrong?

This is a safety feature. The oven gets extremely hot during the self-cleaning cycle so most models automatically lock the oven door until it is safe to open. If after several hours you still can’t open the door, please contact us to have a service technician come out and inspect it.

Does bacteria survive wash cycles?

Yes, it absolutely can. To kill bacteria, you need to look at a number of factors including what type of detergent you are using, and the activation information. Many laundry soaps, for example, won’t activate in very cold water. In many parts of the country the normal water supply gets as low as 40 degrees in the winter, which will essentially make the laundry soap useless. Washing in warm water can solve this problem.

If you really need to kill bacteria, consider washing in hot water with special anti-bacterial soap designed for this very purpose. You can also run a cycle through with no clothes with bleach in the washer to help eliminate bacteria.

My range is making a clicking sound, even when it is not in use. What can I do?

Unplug your range immediately and turn off the gas supply right away. This clicking is often an electrical issue, and could be dangerous if there is a gas buildup. Disconnecting the range and calling a service professional is your best course of action.

What should I set my temperature for the refrigerator and freezer?

The refrigerator should be set between 36 and 38 degrees Fahrenheit. The freezer should go between 0 and 5 degrees. No matter the temperature outside in Brooklyn, your fridge should stay at a consistent cool temperature. If your refrigerator is not consistently cool, please call Dial Appliance Service in Brooklyn, NY for repair.

1. What services does Dial Appliance Service offer?

At Dial Appliance Service, we specialize in repairing a wide range of household appliances, including dishwashers, ovens, refrigerators, stoves, washing machines, and dryers. We cater to all major appliance brands and provide factory warranty services as well.

2. Where is Dial Appliance Service located?

We are located in Brooklyn, New York, serving customers throughout the borough and surrounding areas.

3. What brands do you service?

We service all major appliance brands, including but not limited to:

  • Whirlpool
  • GE
  • Samsung
  • LG
  • Maytag
  • KitchenAid
  • Frigidaire
  • Bosch
  • Electrolux
  • Kenmore
  • And many more!

4. Do you offer same-day service?

Yes, we understand the inconvenience of a malfunctioning appliance, which is why we strive to offer same-day service whenever possible. Simply contact us, and we’ll do our best to schedule a technician to visit your home promptly.

5. How experienced are your technicians?

Our technicians are highly experienced professionals who undergo rigorous training and stay updated on the latest repair techniques. They are equipped with the knowledge and skills to handle repairs for a wide variety of appliances and brands.

6. Do you provide warranty on your repairs?

Yes, we stand behind the quality of our workmanship. We offer a warranty on parts and labor for all repairs completed by our technicians. This warranty provides you with peace of mind knowing that your appliance is covered in case any issues arise after the repair.

7. What types of payment do you accept?

We accept various forms of payment, including cash, credit/debit cards, and electronic bank transfers for your convenience.

8. How do I schedule a service appointment?

Scheduling a service appointment with Dial Appliance Service is easy! You can either call us directly at [phone number] or fill out the online appointment request form on our website [website link]. Once we receive your request, we’ll promptly get in touch with you to confirm the appointment details.

9. What should I do if my appliance is still under factory warranty?

If your appliance is still covered by the manufacturer’s warranty, we can provide factory warranty service. Simply provide us with the details of your warranty, and we’ll handle the rest. Our technicians are authorized to perform warranty repairs, ensuring that your appliance is serviced according to the manufacturer’s specifications.

10. Can I attempt to repair my appliance myself?

While DIY repairs may seem like a cost-effective option, they can often lead to further damage and safety hazards. Appliances contain complex components and electrical systems that require specialized knowledge to repair safely and effectively. Attempting to repair an appliance yourself can void its warranty and may result in more extensive and costly repairs down the line. It’s always best to leave appliance repairs to the professionals at Dial Appliance Service.

11. My appliance is making strange noises. What should I do?

Strange noises coming from your appliance can indicate underlying issues that require attention. It’s essential to address these noises promptly to prevent further damage. We recommend scheduling a service appointment with us so that one of our experienced technicians can diagnose the problem and recommend the appropriate repairs.

12. How often should I have my appliances serviced?

Regular maintenance can help prolong the lifespan of your appliances and prevent costly breakdowns. We recommend scheduling routine maintenance appointments at least once a year for each of your appliances. During these appointments, our technicians will inspect your appliances for any signs of wear or damage, perform necessary cleaning and adjustments, and address any issues before they escalate.

13. My appliance is not covered by warranty. Can you still repair it?

Yes, even if your appliance is not covered by warranty, we can still provide expert repair services. Our technicians have the skills and expertise to diagnose and repair appliances of all makes and models. We’ll provide you with a transparent quote for the repair before any work is done, so you know exactly what to expect.

14. How much will the repair cost?

The cost of appliance repair can vary depending on several factors, including the extent of the damage, the cost of replacement parts, and the complexity of the repair. Once our technician has diagnosed the issue with your appliance, we’ll provide you with a detailed estimate for the repair. We believe in transparent pricing and strive to offer competitive rates for our services.

15. What sets Dial Appliance Service apart from other repair companies?

At Dial Appliance Service, we pride ourselves on delivering exceptional service and customer satisfaction. Here are a few reasons why customers choose us:

  • Experienced Technicians: Our technicians are highly trained professionals with years of experience in appliance repair.
  • Prompt Service: We understand the urgency of appliance repairs and strive to offer same-day service whenever possible.
  • Warranty Coverage: We stand behind the quality of our workmanship and offer a warranty on parts and labor for added peace of mind.
  • Transparent Pricing: We believe in upfront and transparent pricing, ensuring that our customers know exactly what to expect before any work is done.
  • Excellent Customer Service: Our friendly and knowledgeable customer service team is always available to answer any questions and address any concerns you may have.

Dial Appliance Service
Based on 379 reviews
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William TerryWilliam Terry
20:02 10 Mar 24
As always, the service was prompt and the job completed with dispatch. The technician was knowledgeable and highly respectful of my home. I recommend Dial with no qualifications whatever.
David WoodwardDavid Woodward
20:49 08 Mar 24
The service tech Cliff was friendly and thorough. He worked around my schedule to complete the job. A very good representative for the company.
Richard StanziRichard Stanzi
19:59 08 Mar 24
Fixed pilot on stove quickly..
Deidre CastellanoDeidre Castellano
19:44 08 Mar 24
The repairman called before he arrived. He arrived on time. He immediately knew what was wrong with my dryer and quickly retrieved the new part from his truck. He worked quickly, efficiently and very neatly. He was also very pleasant as we chatted about the difference between older and new appliances. What more could I ask for? This company was great and I highly recommend them!
Alex did an amazing service for my washer, came on time, fixed it with in 10 min, really appreciated for their service. Customer service is on fire!! Eugene, Margaret and Ilya did a great job scheduling my appointments.
Felix ManduleyFelix Manduley
00:45 27 Feb 24
Our Samsung refrigerator was leaking out water from the Filter Chamber and also we had problem with the Ice Maker. Not ice for over a month or so. The minute we call D.A.S, they send out the technician right away and came in within 20 minutes, view the problem or issue and within the next 5 or 6 days the problem was solved. Very professional technician, knew what he was doing and solve both problems at once. Amazing job over all. Very thankful to locate the Company and for their effort in calling back to let you know the status of when the technician will be arriving. A+ on that. Now we have ice like no tomorrow. Lol. Also, a new Water Filter Chamber was put in. We highly recommend this company
Shantell BonnerShantell Bonner
17:42 14 Feb 24
Samsung refrigerator repair.The manager Eugene was very happy toHelp me with my service . His energy was great . He found out what was covered and what I needed gave me pricing and was on point with notifying me when my parts were ready as wellAs scheduling service. I would definitely refer their service .
E OstE Ost
18:27 12 Feb 24
Not the cheapest service but always prompt, great and professional. Technician was very knowledgeable and skilled - my appliance is now working as expected which will save me 100s of dollars on gas and electricity bills. My advice is to go with professionals and not look for the cheapest since you get what you pay for. I highly recommend this company to anyone and I already used them on multiple occasions.