Frequently Asked Questions

Here are some answers to questions you may have

Where are you located?

The Customer Care Center is located at 2156 Coyle Street, Brooklyn, NY 11229. We also have shop locations for our technicians in Jamaica, Queens & Staten Island, NY.

Are your technicians full time employees with background checks or contractors?

All of the technicians we work with are fully licensed and insured. They have also gone through extensive background checks.

Is my appliance worth repairing?

In most cases it is going to be much more economical and eco-friendly to repair your appliance than it would be to replace it. Most issues with appliances can be fixed fairly inexpensively compared to what it would cost to replace the entire unit. Once repaired you can often get many more years of life out of the appliance, which makes it well worth the investment.

Repairing your appliance also helps to minimize the amount of non-biodegradable waste that goes into the landfills. As long as you are happy with the overall performance of your appliance while it is working properly, then repairing it is almost always going to be the right choice.

How much will it cost to recharge my refrigerator with Freon?

A refrigerator should never run out of Freon because it works in a closed system. If your refrigerator is low, it means you actually have a leak somewhere in the system, so adding more isn’t a solution. Instead, we will come out to identify where the leak is located and get it fixed before adding any more coolant. The exact price will depend on what type of refrigerator you have, and where the leak is located. Contact us for a free estimate.

My Washer or Dryer shakes a lot. The shaking is cause for concern regarding damage to the floor or walls. How can I fix this?

There are quite a few different things that can cause your washer or dryer to shake. Most commonly it is simply that you are putting too many clothes in a single load. If you find that the appliances shake even with small loads, we recommend using Kellet ShakeAway pads. They can be purchased from our online store.

My washer has an unpleasant odor. What can I do?

If you have a high efficiency washer it is likely because of a build-up of detergent and dirt above the waterline. This is a common issue because this type of washer doesn’t use nearly as much water as the older models. The best way to eliminate this odor is to use an Affresh Washer Cleaning Tablet, which were designed to address this issue.

What are considered ‘must haves’ for safety in the home?

When it comes to keeping your home safe, there are a few different items that you should have in place and working at all times. The following should be installed and checked regularly to ensure you and your family are safe:

  • Fire Extinguisher – A small in-home fire extinguisher is essential for putting out house fires before they get too big.
  • Shutoff Valves – Every gas appliance should have its own shutoff valve in case of a leak.
  • Smoke Detectors – Smoke detectors can provide an early warning of trouble so you can evacuate or put out a fire before there is danger.
  • Carbon Monoxide Detectors – Carbon monoxide detectors can warn you if there is a carbon monoxide leak somewhere in the home. This deadly gas is odorless, which is why a detector is so important.

How much will it cost?

This is likely the most common question we get asked, but unfortunately we can’t give a specific answer on this FAQ page. When you call us and let us know what type of issues your appliance is having we can offer you an estimate on what the total price may be. We can give you a quote once we inspect the appliance and determine what the issue is.

Here at Dial Appliance Service we work hard to keep our prices low. When we send out a technician we charge a flat rate based on the Price Guide, which is the industry standard for pricing appliance repairs.

My oven door spring broke. How urgent is it to fix?

While it may seem like a minor issue, you don’t want to ignore it. If your oven door doesn’t close properly the oven will likely run much longer than it otherwise would. This can present dangers since the exhaust from an oven does not vent to a chimney. Having the gas cycle on and off is made possible because the oven heats to the desired temperature and then stops. This doesn’t happen if the door is cracked open.

Do I really have to clean the condenser on my refrigerator?

Yes. Refrigerator manufacturers typically recommend this be done at least once per year. Cleaning your condenser will help the unit to run more efficiently and can extend the life of the appliance quite significantly. Dial Appliance Services offers a regularly scheduled service program that includes condenser cleaning.

My clothes are taking way too long to dry, why is this?

This is commonly caused by a partially clogged dryer vent. The lint can restrict airflow, which prevents drying. This can also cause a fire hazard. Having your dryer vent professionally cleaned once per year is an excellent way to prevent these issues.

My oven door won’t open after running the self-cleaning feature. What is wrong?

This is a safety feature. The oven gets extremely hot during the self-cleaning cycle so most models automatically lock the oven door until it is safe to open. If after several hours you still can’t open the door, please contact us to have a service technician come out and inspect it.

Should I force the knob on my oven or cooktop if it is stuck?

No. Forcing these knobs can cause damage to the entire line, which can be quite expensive. We can often fix a stuck or grinding knob quickly and inexpensively.

Does bacteria survive wash cycles?

Yes, it absolutely can. To kill bacteria, you need to look at a number of factors including what type of detergent you are using, and the activation information. Many laundry soaps, for example, won’t activate in very cold water. In many parts of the country the normal water supply gets as low as 40 degrees in the winter, which will essentially make the laundry soap useless. Washing in warm water can solve this problem.

If you really need to kill bacteria, consider washing in hot water with special anti-bacterial soap designed for this very purpose. You can also run a cycle through with no clothes with bleach in the washer to help eliminate bacteria.

My range is making a clicking sound, even when it is not in use. What can I do?

Unplug your range immediately and turn off the gas supply right away. This clicking is often an electrical issue, and could be dangerous if there is a gas buildup. Disconnecting the range and calling a service professional is your best course of action.

How do I get rid of the smell of burnt popcorn in the microwave?

The best solution is to put about a teaspoon of vanilla extract into a bowl and microwave it for 30 seconds. Once completed, leave the bowl in the microwave with the door closed for 12 hours. When done, remove the bowl and wipe down the inside.

The dishwasher works fine but has a rusted look to it. What’s the problem?

This is fairly normal in some parts of the country, but should not be ignored. While it may sound odd, running the dishwasher empty with both soap bins filled with Tang breakfast drink will help remove the rust stains.

What foods should not be put down a disposal?

Avoid putting any bones or hard items in the disposal. In addition, stringy foods like celery or corn cobs should never be put down the disposal.

What should I set my temperature for the refrigerator and freezer?

The refrigerator should be set between 36 and 38 degrees Fahrenheit. The freezer should go between 0 and 5 degrees.

If there is a grease fire while cooking, how do I put it out?

SQuickly put a pan lid over the flames to smother the fire. Remove the heat source as well so that the fire won’t reignite when the lid is removed. You can also use baking soda to extinguish this type of fire. You should not, however, use water as this will just serve to spread the fire around. Of course, you should have a fire extinguisher located in the kitchen, which can be used as long as it is certified for use on grease fires.

What cleaning methods do you recommend for appliances?

Each appliance should come with care and cleaning instructions, and those should be followed whenever possible. In general, however, ovens and stoves should be cleaned by hand. Make sure you clean out any vents and filters once every three months or so. Garbage disposals can be cleaned by running cold water down while letting it run for several minutes. Add a cut up lemon while running to help deodorize.